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hotel receptionist job description

You would work as part of a team and you may be responsible for one area such as … Hotel Receptionist Job Description. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running. … Exhibit excellent knowledge of customer service. Topics include customer service, guest services and front office operations. Receptionist Job Description Template. This website uses cookies to improve your experience while you navigate through the website. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Front Desk Receptionist Job Responsibilities. Hotel receptionists are a great introduction to the hospitality and tourism industry, and can lead to a range of roles such as: The front of house manager will be responsible for managing all front-of-house staff  (including receptionists) and oversee their rotas, training and recruitment. They serve as the backbone of the hotel manager and are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel. Hotel receptionist salaries often start at the national minimum wage, with an average salary of £19,000, although this can increase with experience and taking on additional responsibilities. This entails answering calls and fielding them accordingly, addressing visitor questions … As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations. Job brief We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Typically, hotel receptionists will be expected to commit to the following; Hotel receptionists will often receive benefits in addition to their basic salary, including: Most hotels across the UK will need a receptionist to manage the front-of-house function, guest services and bookings. 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It is mandatory to procure user consent prior to running these cookies on your website. Get transport for customers and r… When you work at the front desk of a resort you are the person that guests see when they walk in and out. These cookies will be stored in your browser only with your consent. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. In addition, hotel receptionists take reservations and manage guestroom allocation with customers on the phone and by email. But opting out of some of these cookies may have an effect on your browsing experience. If you’d like to join our team and think your experience matches this role, please contact our hotel manager Nick Warren at nick@theedenedinburgh.co.uk. In this position, you will welcome guests to our hotel, make room reservations, and … Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Here is a list of soft and technical skills required to be a hotel receptionist: Hotel receptionists do not need a high level of qualifications, with many employers seeking GCSE grades in subjects like English and Maths to demonstrate communication and numeracy skills. Hotel receptionist salaries may vary depending on; For example, a hotel receptionist working for a large prestigious hotel brand will be able to command a higher salary than a hotel receptionist working at a small budget chain hotel. Image source: Clarusapex.com, Hotel Receptionist Job Description Sample. Register guests and take payments. Hotel receptionist is an entry-level position so there is not a junior position that will directly lead to this role. The average base salary for hotel receptionist jobs in the United States is $12.43 per hour. Style and we have an effect on your website maintain orderliness at the essential responsibilities employee... Qualities to excel on the phone your next job application referred to as a front Desk Receptionist job description.! Be compensated by these employers, helping keep indeed free for jobseekers apply to front Desk Receptionist job description managing... 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